Clients reviews about TekStore Apple Authorised Service Provider

I initially left a negative review following an issue with a power bank I purchased. However, I’m very pleased to update my review based on how the company handled my complaint. They responded promptly and professionally, acknowledged the issue, apologised for the inconvenience and arranged a full refund. Problems can happen with any purchase, but for me, good customer service is about how a company responds when something goes wrong. In this case, they listened to my concerns, took responsibility and resolved the matter fairly and without any unnecessary hassle. I really appreciate the way this was handled and am happy to update my review to reflect the positive customer service I received. Thank you for putting things right. ~ Emma j

Having dropped my Mac book on the kitchen floor and shattered the screen, I assumed my mac was dead. I use it all day for working and there is no way I can be without it. I saw that there was a mac store in newquay which saved me a drive up country so went there with the intention of buying a new Mac book. I took the old one to see if they could transfer my data to what ever new mac I bought. Spoke to a chap called Mark and he managed to fit my Mac book with a brand new screen!!!!!! . I had it back in and back my hands working in less than 24 hours. I cant thank these guys enough, Saved me over a grand buying a new Mac book and countless hours of time. Thanks chaps. Top notch customer service too. ~ Udaxia C

I've been in to the Tekstore about 8 times in the past 3 years and they consistently provide great advice and service. They have worked on fixing my company MacBook Pro, and my wife company laptop - both were fixed quickly and with the minimal of effort from us. More recently my daughter had an issue with an iPad that was nearly 2 years old, they looked at it for nothing and advised they could contact Apple under consumer law to see if they would provide a replacement. They were successful in getting a replacement in less than 3 days. They didn't even charge us for completing the form on our behalf!! Amazing service, great guys who work here and we have now set up a company account with them and will be using them for all our future requirements, business and home. Fantastic to see a local company providing such great service. ~ Mark M

Absolutely fantastic service from The Tekstore. I’d particularly like to mention Mark and all his staff, who were extremely polite, helpful and clearly very knowledgeable about all things Apple. I took my dad’s iPhone 17 Pro Max into the store for a repair, and they did a brilliant job from start to finish. The service was professional, friendly and efficient, and it’s clear they genuinely care about their customers. I wouldn’t hesitate to recommend The Tekstore to anyone looking for expert Apple advice or repairs. Excellent service and a thoroughly professional team — 5 stars from me! ⭐⭐⭐⭐⭐ ~ Scott

Had a major issue with my Apple laptop. Screen stopped working! Took it to these guys and Wayne became my point of contact. Incredibly thorough and professional customer service levels and clear and precise information and updates all the way through the process. Due to some Apple created hoops that Wayne had to jump through, it took a bit of time to get sorted, but that was nothing to do with Tek Store or Wayne. Really impressed by the service and information provided at every stage. And yes, my laptop was restored and is now fully working again after some careful and hard work from the Wayne! Thank you Wayne! ~ Joe S

Fantastic service! After many years working on Macs I've never thought to get 'everything' transferred from an old dying machine to a bright new shiny one... by a tech genius. Cutting out all the drama and mess. No more sluggish incompatibility issues or mountains to climb resetting and reloading everything myself. Ive put off ditching my MacPro tower for the new Mac Mini for 6 months. The TekStore guys transferred over 'everything' ..(Mail, Apps and even my cluttered Desktop) in a few hours. ..whilst I sat on the beach with a coffee! Thanks for launching me into 2023 with a current OS (hurrah) on a new speedy Mac. ~ Natalie T

WOW - Could not believe how lovely these guys are. I went in for a clean on my charging port of my iPhone and after inspection of it they discovered my battery health was low. In conversation I mentioned I was doing a charity ride for Cornwall Air Ambulance next month and they said they would support me and they fitted me a brand new battery completely free as a way of supporting what I was doing - absolutely blown away by their kindness!! Will only use these guys from now on - you’ve gained a few customers from showing a very caring side! :) ***** ~ Tom C

Called in on the off chance, my iPhone 11 Pro Max ear speaker was very quiet so asked for advice from the very helpful gentleman in the shop. He asked if the speaker still worked an if I could still hear anything through it, yes I replied and he said that the diagnosis could be promising. He took the phone from me and began to clean the speaker, to my surprise it was fixed and working as good as the day I purchased the phone. That is why I’ve purchased Apple products since the eighties, absolutely first class service, thanks so much TekStore Newquay, brilliant. ~ Jan K

These guys are just fantastic. Every person I have dealt with in the shop has been extremely knowledgeable, patient, and helpful. Marc and Wayne are particular stars. Everyone in the shop seems to have a good sense of humour, but at the same time are uncompromisingly professional. Most importantly, they look after you. They are ethical and thoughtful about providing the kind of solutions you actually need at the lowest cost to you. After being in there several times for several different reasons, I've come to trust them and now will not go anywhere else for my technology needs. ~ Trisangma W

Just returned following a walk in visit to Tekstore Station Approach Newquay this morning. Issues with battery on iPhone mini and was expecting to have to book or leave with them to look at. Diagnosed immediately and also new battery installed and phone was ready for collection within an hour and a half. All cost explained beforehand, what can I say 😮 excellent, friendly and fast service. I’ve taken a business card as would definitely use again and recommend to others. Thank you very much guys 👍🏻 ~ debbie t

Absolutely brilliant customer service and they know there stuff. Had my iPhone 12 Pro Max battery replaced. Initially said that it would be a couple of hours. It ran over slightly because of the seal on the screen was so degraded and they had to clean it off completely. I was grateful that they didn’t rush the job and completed it correctly even though it took a little longer than anticipated. Lovely store clean and bright. Defo book here if you need something sorted for your Apple device they will help you no matter what. ~ MadMax889

I couldn’t charge my phone, I thought the connector was broken. I looked round and read the service description and reviews for TekStore and thought they’d help. I went and they looked at the connector through a microscope and cleaned it with very small tweezers, connector-cleaning fluid and a brush that goes between teeth. They wouldn’t take any money. I bought a charger I knew I wanted from them. I had a nice chat with another staff member and his friend while the work was done. This is normal for the best of Cornwall. ~ John G

Went into the store hoping for help with my iPad Air, I don’t know what I’d done but was locked out of both of my email accounts, as each was the others recovery, I explained my dilemma to Shaun, he was an absolute star within 10 minutes he’d tapped away and my emails where restored, he was great, very friendly and knowledgable, I took a chance that they would be able to help me, so many places are not interested unless they are selling you something, when the time comes to renew my tech I will most certainly come here. Many thanks once again. ~ Michelle C

I had an issue with my USBC ports and travel extensively so needed a quick turnaround on the repair. After speaking with Apple (as covered under Apple Care), i contacted CTS and from the start they were friendly and helpful, keeping me abreast of every step of the process. They fixed the laptop the next day after the necessary parts had arrived and even showed me the old parts and why they had failed. Exceptional service and i would highly recommend them to anyone! Thank you to both Wayne and Mark for their friendly and helpful service! ~ tobstersvlogs

Wayne at CTC was extremely helpful. The Apple customer services team were unable to diagnose the problem with my mac mini. CTC were able to provide much more detailed advice about the problem than Apple were. I sent my hard drive to CTC and their tracking and notification system was clear and efficient. The repairs were carried out very promptly and I was called for them to discuss the issues and how they resolved them. The overall service has been excellent and I would thoroughly recommend CTC. ~ Dominic S

What a great experience! I had a problem with my screen and had a bad experience at an Apple Store in the US, was in Newquay for a few days and it couldn’t have been more opposite. Super friendly, super helpful and managed to get my screen issue fixed within the day under warranty. Whilst I was there, another guy was patiently explaining how iPhones work to an older gentleman who had to buy a new phone. Would absolutely recommend these guys to anyone! ~ Sianz

I’ve used this place for years, we got our business IMac’s iPads iPhone etc from them. After sales and support is excellent even years after making a purchase. I often ring them up for advice and it’s given freely with genuine help and support, can’t fault them they’re a terrific group of people, nothing is too much. If I leave a voicemail because they’re buy they always get back to me, thank you Wayne, Marc, Chrissy, and I do believe it’s Ian too. 10/10 for service and professionalism Glyn ~ G M

After years of thinking I had to go to Plymouth for Apple assistance I was advised by Apple of CTS in Newquay. What a revelation. A friendly, knowledgeable, personable team who went out of their way to sort my iPad issues, those of my grandson's iPad and prompt my wife to buy me a MacBook in the near future. Bonus ! There was no pressure selling only amazing advice about our current iPad issues and which Apple product would best suit a variety of generations in the near future. Thanks guys. ~ Alan D

I made over a fifty mile journey passing other Apple stores to take my iPad Into CTS after reading the reviews left on this page, and I was not at all disipointed. i was having problems with the memory capacity. Three other apple stores failed to give me the most simple of information. CTS not only sorted my problem, but while I was there also cleaned up other programs on my iPad . He could not have shown more patience to a definite non techie. Thank you, exceptional service ~ Esther P

Whilst on holiday, my phone got sand and water in the charging port and stopped charging. We’re not local to the area, but luckily we came across TekStore on the high street (Cliff Road), so I popped in on the off chance they could help. Within just half an hour, they had it fixed and my phone was charging again! I’m so grateful to TekStore — absolute lifesavers during our holiday! Thank you so much for your help and fantastic service! ~ Chloe C

I hardly ever write reviews but these guys absolutely earned it. Couldn't get my iPhone to charge at all. Went into the shop reluctantly prepared to shell out to get a new one. They could have very well not said anything and just taken my money, but instead of selling me a new phone, they took a look at the charging port on my existing phone and fixed it in about 10-12 minutes. Thoroughly honest and helpful team, you can't go wrong with them. ~ Rob A

A wonderful first experience of Tekstore. I googled them as I needed attention to my new iPhone which stopped charging. They saw me very promptly and delivered a great service. My phone now charges again! Not the biggest job in the world but I will now return in the very near future to get my battery replaced on my MacBook Pro. Thank you guys. Great to know there is an authorised Apple dealer in Newquay. ~ Shane S

Love the Tekstore, staff are extremely helpful and knowledgeable. I have used them for new apple purchases and also for repairs. Every time the service has been outstanding. My apple devices are essential to my business and having this service helps ensure that I can also provide a good service to my own customers. I rely completely on them at times and I am grateful that we have this store in Newquay. ~ Elaine W

⭐⭐⭐⭐⭐ I can't recommend Marks enough! He’s an absolute legend when it comes to tech support. Super helpful and friendly, he always takes the time to explain things clearly. The service is incredibly quick, and his knowledge about all things Apple is impressive. Whenever I have any issues, Marks is my go-to person, and he always helps me resolve my problems with ease. If you're looking for reliable support, look no further! ~ Kerry M

Reviews from our customers

Find us on social media